The meticulous design of our tools, our sensors and our production in general is our first step for technical assistance.
A prepared and attentive organization to the pre-sale and post-sales then follows.
So the design engineer who needs to be addressed in selecting the equipment best suited to perform the required tasks for and the installer is requesting assistance during the application of the equipment can found a suitable partner.
Information sheets, operating manuals, instructions and application notes accompanying any device and are freely available on our website. They represent a fundamental help.
Each of our instrument by unique serial number is properly recorded and registered and traceability is guaranteed.
Our service is always available for immediate phone support or for support wrote via e-mail or fax. It work with customers who request it in order to optimize applications and operating situations.
Finally, the service works closely with the technical department so requests, problems and solutions easily contribute to increasing our knowledge and our experiences.

ASSISTANCE SERVICE

• Sale information
• Online technical care
• Technical care by phone / fax and email

REPAIR SERVICE

The repair service is most important for Thermosystems because creates a different meeting point between company and customer for view of global service. Is therefore not only limited to simple found fault repair but often to explore on the application and issues related to known and addressed. So here it develops and evolves the 'service' concept intended as such or as a complete offering.

Each of our instrument by unique serial number is properly recorded and registered and traceability is guaranteed.
The repair service works closely with the technical department so that each problem contributes to increase our knowledge, our skills and or experiences.

HOW TO SEND AN INSTRUMENT FOR REPAIR
Each instrument must be made to repair:
1. clean of any residue, liquid or solid
2. without accessories such as sockets, terminals, fasteners, gaskets,etc..
3. properly packed and protected
4. accompanied by the "Product Repair Form", completed in its entirety
5. sent for repair / warranty
6. must be shipped prepaid

For further details refer to "General Conditions of Sale".

SERVICE PARTS and ACCESSORIES

The service parts and accessories is designed to perfection the global service created by Thermosystems. Although it is unlikely the require spare parts for electronic instruments and transducers, sometimes we meet and satisfy customer requirements thanks to the service parts and accessories.
Note that each of our instrument by unique serial number is properly recorded and registered and traceability is guaranteed.
Even the service parts and accessories works with the technical department so that the demands and challenges faced contribute to increasing our knowledge in order to constantly improve your products and our services.

HOW TO REQUEST A REPLACEMENT PART AND / OR ACCESSORIES

Any required replacement and / or accessory must be uniquely identified.
"Module Parts / accessories", completed in its entirety, is a useful tool.

It is necessary to quote the instrument type, complete with any options,and the serial number (S/N).
In case of doubt should quote the relevant number of DDT or the corresponding invoice.
It' should also get a quote for prices and availability.

For further details refer to "General Conditions of Sale".

SERVICE ADVISORS

Instrumentation and transducers production for electronic instrumentation field and industrial automation in particular, implies skill and knowledge both theoretical and practical. Many Years of experience, many areas of operational and prepared expert technical allow Thermosystems to offer a first class consultancy service either side to meet the demands and needs of potential user, the other to increase steadily know-how.
So the design engineer who needs to be addressed in selecting the equipment best suited to perform the tasks required for and the installer is requesting assistance during the application of the equipment found a suitable partner. The prepared and careful to the pre-sale and after-salescommercial organization is a natural complement.
Our consulting service is constantly available, for immediate telephone support and for written support by e-mail or fax. It work with customers who request it, in order to optimize applications and operating situations and form one with our technical department so requests, problems and solutions contribute to the completion and crowning of the "global service" that is our desire to offer and regularly increase.

Condition of Use
Access to and use of this site is subject to the following terms and conditions.
Please read them carefully, because access to and use of this site signifies your acceptance of these terms and conditions.

Accuracy of content
The information contained in this site are purely for information about Thermosystems and services.

Any information on this site is provided "as is" without warranties or conditions of any kind, express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose or not infringe. Terms and guarantees of this kind are hereby expressly excluded.
By accessing this website you agree that under no circumstances Thermosystems be liable for any direct, indirect or consequential damages caused by using the information and material reproduced on this website or related sites, including, without limitation, lost profits, interruption of relationships, loss of programs or other, regardless by the fact that Thermosystems whether or not been advised of the possibility thereof.

The above exclusions and limitations apply to the extent permitted by law. The documents, images, trademarks and other published and reproduced on this site are property of Thermosystems, subsidiaries, divisions or authorized third parties.

Thermosystems Srl shall not be liable for any errors, inaccuracies and omissions in the material on this site www.thermosystems.it or in any way responsible for any damages of any kind, directly or indirectly, resulting from access to, use of, or by have relied on, the material on this site www.thermosystems.it.

Editing content
Thermosystems Srl reserves the right to change or modify information at any time, without notice.

Use of Content
If not otherwise specified, the content published on this site is only for informational purposes and are not binding for the purposes of the law. Moreover, they do not represent a solicitation or an offer in the legal sense or a recommendation to buy or sell. Equally do not represent any specific investment proposal or service.

Links from other sites
Third-part Web sites can not be linked to this website by "framing", "Deep links", etc. Thermosystems Srl does not verify the contents of any Web sites linked to its website and disclaims any liability with regard to products and services offered. To add a link to an external website you must obtain prior express authorization of Thermosystems.

Links to other sites
Thermosystems Srl shall not be liable for any errors, inaccuracies and omissions in the material contained in linked sites by site www.thermosystems.it or in any way responsible for any damages of any kind, directly or indirectly resulting from access to, use of , or reliance on, the material contained therein.